Sometimes your Internet browser may be the cause of the problems you experience on browsing the internet. To fix your problem, you may need to clear your browser’s cache and cookies.

Please follow the instructions below.

Internet Explorer






Internet Explorer 6.0
1. Click "Tools," then "Internet Options."
2. On the "General" tab, in the "Temporary Internet Files" section, click the "Delete Files" button.
3. Select "Delete Cookies."
4. Click "Close."
5. "Quit" the browser.

Internet Explorer 7.0
1. Click "Tools," then "Delete Browsing History."
2. In the "Temporary Internet Files" section, click on "Delete Files" and select "Yes."
3. In the "Cookies" section, click on "Delete Cookies" and select "Yes."
4. Click "Close."
5. "Quit" the browser.

Safari






Safari 3.0
1. Open Safari.
2. Select "Empty Cache."
3. Click "Empty" on the "Are you sure?" message.
4. Select "Preferences," then the "Security" tab, "Show Cookies," "Remove All."

Firefox








Firefox 2.0 for PCs
1. Click "Tools" and select "Options."
2. Click the privacy icon.
3. In the cookies section, click "Show Cookies" and then "Remove All Cookies."
4. In the "Private Data" section, click on "Settings" and make sure the box next to "Cache" is checked before selecting "OK."
5. Click on the "Clear Now" link.
6. "Quit" the browser.

Firefox 2.0 for Macs
1. Click "Tools" and select "Clear Private Data"
2. Make sure that "Cache" and "Cookies" are selected.
3. Click on "Clear Private Data Now."
4. Exit and relaunch browser.

Firefox 3.0 for PCs
1. Click "Tools" and select "Clear Private Data."
2. Make sure that "Cache" and "Cookies" are selected.
3. Click on "Clear Private Data Now."
4. Exit and relaunch browser.

Firefox 3.0 for Macs
1. Click "Tools" and select "Clear Private Data."
2. Make sure that "Cache" and "Cookies" are selected.
3. Click on "Clear Private Data Now."
4. Exit and relaunch browser.

If these instructions do not resolve your issue, we recommend upgrading to the most recent version of your browser.